Health Care Information and Resources Consumer Health HelpLine :: (800) 272-4232
Health Care for All’s HelpLine is a free resource available to everyone simply by dialing 1-800-272-4232. The HelpLine is here to answer your questions about health coverage in Massachusetts.
We can answer general insurance questions, tell you what free and lower-cost programs you may be eligible for, and help you to apply all in quick and easy telephone call.
You can contact us by phone or online. Either way, a Helpline counselor is able to help you with your health coverage needs.
HelpLine Telephone Service
You can reach the HelpLine by calling 1-800-272-4232. HelpLine Counselors are available 9am - 5pm, Monday - Friday.If you call us outside of these hours, leave a message, and we’ll get back to you the next business day.
What Do HelpLine Counselors do?
Help you understand your health coverage options
Help you apply for and get free and lower-cost health coverage
Help you to find out what your health coverage covers
Help you solve problems with your health coverage
The HelpLine DOES NOT:
Sell insurance
Give insurance quotes
Offer financial assistance
Share your personal information without your permission
What kind of questions can we answer?
We take more than 35,000 calls every year. Here are some of the most frequently asked questions:
How can I get affordable health insurance?
Can an insurance company deny me coverage because of a pre-existing condition?
How can I get MassHealth?
What are my options for insurance as an unemployed person?
Where can I get low-cost dental care?
How do I choose my plan with Commonwealth Care?
Where do I go to shop for a health insurance plan?
My health insurance company denied me health services I need. What do I do next?
I cannot afford my health insurance.Are there other options?
Who runs the HelpLine?
The HelpLine is staffed by Health Care for All staff, interns, and volunteers. All of our HelpLine counselors are trained and receive up-to-date information about health care coverage in Massachusetts.
HCFA is an independent, statewide consumer advocacy organization. We are not a government agency. We work to make the health care system better.
