Patient and Family Advisory Councils (PFACs)

Patient and Family Advisory Councils (PFACs)

Read HCFA's 2015 Annual Assessment of Massachusetts PFACs

Each year, Health Care For All reviews PFAC annual reports to ensure that the lessons learned from each PFAC are disseminated. Our 2015 annual assessment (pdf) summarizes PFAC activity across Massachusetts. You can learn all about what PFACs across the state are doing and find new ideas for your own group.

Health Care For All and our Consumer Health Quality Council successfully advocated for the first-ever Patient and Family Advisory Council (PFAC) law, which requires all Massachusetts hospitals to establish these groups of patients and family members to work with the hospital on improving care and the care experience. In 2013, Health Care For All brought together representatives of the PFACs at the first annual statewide PFAC conference to share best practices, learn from one another, and start developing a statewide network.

A Patient and Family Advisory Council brings together patients and families and members of the health care team to provide guidance on how to improve the patient and family experience.  Through their unique perspectives, they give input on issues that impact care, ensuring that the next patient or family member’s journey is easier.

Annual PFAC reports are due by October 1st

Massachusetts law requires that each hospital’s PFAC make a report available to the public by October 1. Download a Word document of our suggested template here. Please contact with any questions about PFACs.

Read each hospital PFAC's report

Find each hospital's annual PFAC report:

PFACs Engaged In Research

Learn more about PFACs current involvement in research here.


Find resources for starting and improving PFACs here.