On Saturday, November 17th, HCFA hosted a successful health care enrollment and education session at the Waltham Public Library. This effort was part of the Health Connector's Stay Covered Campaign that aims at ensuring that Massachusetts residents utilize the Open Enrollment period to apply for health insurance or change plans.
In October, the HelpLine noticed an uptick in calls from the Waltham area particularly on the Spanish line. We found out that there were no longer any Certified Application Counselors at the Charles River Community Health Center. From the increased call volume, it was clear residents of Waltham would need additional support during Open Enrollment. Because we had not previously worked closely with community leaders in Waltham, we had to lay the groundwork to find a location and get the word out to the appropriate organizations.
Within a few weeks we found a location, met with community organizations, flyered businesses on main streets in Waltham, sent information through the school system, and outreached with Charles River. Due to the fear in immigrant communities about changes to public charge and what that means for health coverage, we wanted to have immigration counselors available at the event. We had immigration counselors from the Irish International Immigration Center and Catholic Charities along with a public benefits lawyer from Health Law Advocates. We had a Certified Application Counselor from Partners Newton-Wellesley Hospital as well as a Navigator from the Fishing Partnership assisting attendees alongside Health Care For All's Certified Application Counselors. A Community-Health Outreach worker from Charles River Community Health was on site for attendees that needed help finding a primary care physician.
As our team of volunteers arrived to set up, a line of folks already awaiting enrollment and immigration services at the Waltham Public Library greeted us. While our counselors put together the final touches in their respective work spaces, we began to welcome the Waltham community. Family by family we listened to needs and proceeded accordingly. The services sought after varied from first time medical insurance coverage, to renewals, and immigration consultations. The room was filled with parents with newborns, children at play, grandparents waiting patiently, and adults chatting with friends who came to the event together seeking to have their questions answered. Over the span of five hours, we saw people come and go, hopeful to be assisted with health care and immigration support.
We ended up serving 82 households with help getting health coverage. 70% spoke Spanish, 14% spoke Portuguese, 13% primarily spoke English and 3% spoke Haitian Creole. Of the 82 attendees, 14 households opted to speak with one of the immigration lawyers. 60% were referred by Charles River, 29% heard about the event from a friend or relative, 6% heard from school, 4% heard about the event from the library, and 1% specifically mentioned seeing a flyer.
Many thanks to the Health Connector for their tremendous support and their efforts to get people covered this Open Enrollment season through their #StayCovered Campaign. Thank you to all volunteers and Health Law Advocates, Catholic Charities of Boston, and Irish International Immigrant Center for partnering with HCFA to address questions regarding the impact of the use of benefits for immigrants. Thank you also to The Fishing Partnership Support Services and Partners Health Care for your continuous support and for offering to assist HCFA's HelpLine in enrolling individuals into health insurance at the event.