A Healthy Blog

Massachusetts health care — wonky, with a healthy dose of reality

New MA Primary Care Patient Experience Data Released

New MA Primary Care Patient Experience Data Released

June 10, 2015

MHQP home page image

MA Health Quality Partners (MHQP) today released its latest set of patient experience data for adult primary care and pediatric practices across Massachusetts. Visit healthcarecompassma.org to view data for your provider or others in your region of the state. You can compare up to three providers at a time. The data was gathered from patient experience surveys sent out in 2014. MHQP received 64,000 completed surveys (44,000 for adult primary care and 20,000 for pediatric care). Clinical quality measures are also reported on the website.

Adult primary care practices are rated on the following categories:

  • MD-patient communication
  • coordination of care,
  • how well MDs know their patients
  • how well MDs pay attention to the patient’s mental health
  • access to timely appointments
  • care and information
  • getting quality care from staff and
  • if the patient is willing to recommend this provider to others.

Pediatric practices are rated on the following categories:

  • communication
  • how well MDs know their patients
  • how well providers give advice about keeping your child safe and healthy
  • how well MDs pay attention to a child’s growth and development
  • access to timely appointments, care and information
  • getting quality care from staff, and
  • if the family is willing to recommend this provider to others.

Massachusetts is one of the few states that publicly reports statewide results of adult primary care patient experience surveys and is the only state publicly reporting pediatric patient experience survey data. This information is useful to consumers who may be looking for a new provider or who want to see how well their own provider measures up in comparison with others. If you have concerns about any of the areas covered in the survey, bring these up with your provider. The information is also useful to medical providers who can look at areas where they need to improve and determine how best to do so. Patients’ experience of care impacts their health and health care.

2015 patient experience surveys are currently out in the field. If you receive a survey, fill it out so that your experiences can inform others, including your provider.

     - Deb Wachenheim