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New Report on Value of Consumer Engagement

New Report on Value of Consumer Engagement

March 19, 2014

Safety is Personal Report coverThe National Patient Safety Foundation’s Lucian Leape Institute (link to: www.npsf.org/lli) today released a new report titled Safety is Personal: Partnering with Patients and Families for the Safest Care (link to: http://www.npsf.org/lli/safety-is-personal).

HCFA was one of the participants in roundtables convened by the Lucian Leape Institute to look at consumer engagement in patient safety. This white paper summarizes the discussions and the recommendations that came out of those convenings. The report looks at three levels of engagement in care: direct care, at the level of a health system, and at the policy level. The target audience for the report is those working within the system, and therefore it focuses its recommendations on the associated change agents for each care level-clinicians and staff, health care system leaders, and policy makers. The report looks at possible barriers to consumer engagement and then makes recommendations, summarized in the report, for how to work to overcome those barriers to effectively engage patients and families in improving care.  Recommendations include involving patients and families in decision-making processes both when it comes to their own care and to system-wide changes, training staff in how to partner with patients and families, partnering with community organizations, supporting patients and families when something goes wrong with their care, and developing and implementing safety metrics (and engaging patients in that process).

The Lucian Leape Institute will hold a webinar on April 29, 11-12, to discuss the paper and the recommendations. Registration is free and you can register here.  

As hospitals in Massachusetts come to see the value of having patients and families at the table through Patient and Family Advisory Councils and in other ways, we encourage them and all other health care settings to look closely at this report and think about ways in which you can begin and/or deepen consumer engagement.
    -Deb Wachenheim