A Healthy Blog

Massachusetts health care — wonky, with a healthy dose of reality

Real Voices: Your Weekly Dose from the HCFA Helpline

Real Voices: Your Weekly Dose from the HCFA Helpline

November 8, 2008

Every week we highlight the voices of real people that contact our Helpline every day. Once a week you will be introduced to a family whose life has changed for the better due to health reform. If you or anyone you know needs assistance applying for free or low-cost health care coverage, please contact our Helpline online, or call 1-800-272-4232. Here’s this week’s story:

Eva, a 29-year-old woman who works as a babysitter, now realizes the importance of health insurance. She was in pain and vomiting for a month, but without health insurance she refused to go to the doctor. Then she got in a car accident and, with the auto insurance covering her injury, went to a doctor to examine her sore knee.

While getting her knee checked, the doctor discovered multiple gallbladder stones.

An aunt told her about the Health Care For All Helpline, and she contacted us for assistance in filling out the MassHealth and Commonwealth Care application. In three weeks she was notified about her Commonwealth Care eligibility.

It was such a relief for her to book a follow-up appointment and start her treatment. Here is what Eva has to say:

“Today I’m 90% better. Even though the stones weren’t completely removed, I feel that I’m receiving all the best care. I’m still taking medication and I no longer have pain. And I’m looking forward for the surgery so I won’t need to worry about recurring problems anymore. HCFA was my angel. I remember that even while I was waiting for 3 weeks to hear about my eligibility, I could find some support when contacting the Helpline counselors. I’m so grateful for it. I really appreciate all the work Health Care for All does in the state."

Monika Lira Malhoit