A Healthy Blog

Massachusetts health care — wonky, with a healthy dose of reality

T-Minus 3 Days and Counting

T-Minus 3 Days and Counting

November 12, 2014

Health Connector Open Enrollment press release 11-12-14

This just came in from the Health Connector:

BOSTON – Wednesday, November 12, 2014 – Tomorrow, Maydad Cohen, the Governor’s Special Assistant for Project Delivery, and John Santelli, Chief Information Officer for Optum, the state’s Systems Integrator, will update the public on the launch of MAhealthconnector.org, the Commonwealth’s revamped health insurance Exchange website, during the Health Connector Board of Directors meeting. The system will go-live at 8 a.m. on Saturday, Nov. 15, allowing people who need coverage to sign up for the health and economic benefits of the Affordable Care Act.

Open Enrollment is the time when anyone can apply for health care. People who meet income eligibility requirements can get help paying for their coverage through the Health Connector or free coverage through MassHealth. During Open Enrollment, current Health Connector or temporary MassHealth members must submit a new application if they want to continue to receive their health insurance through the Commonwealth.


What Consumers Can Do on MAhealthconnector.org

Beginning Saturday at 8 a.m., consumers will have faster, easier, better access to health security. Here is what the new website will allow consumers to do:

  • Browse health plans anonymously
  • Create a new account
  • Complete an application online
  • Find out what program they qualify for (MassHealth, subsidized coverage through the Health Connector or shopping in the commercial market through the Health Connector)
  • Compare plans, including premiums, co-pays, benefits and other important details online
  • Select a plan to purchase
  • Pay premium

Where Consumers Can Get Help

The Commonwealth has a rich assister community to support consumers during the application and enrollment process. There are over 1,300 Certified Application Counselors (CACs) and 15 Navigator organizations across the state to provide free, in-person assistance. A list of local assisters can be found today at: https://bettermahealthconnector.org/get-help/ and, beginning November 15, at MAhealthconnector.org/help-center/

Additionally, customer service representatives for MassHealth and the Health Connector are prepared to answer consumers’ questions and assist them in completing their applications and enrolling in coverage. The call centers can be reached at:

Health Connector Customer Service
1-877-623-6765 (TTY: 1-877-623-7773)
Open during first weekend of Open Enrollment, on November 15 and 16, from 7 a.m. to 7 p.m.
Regular business hours are Monday through Friday, 7 a.m. to 7 p.m. and Saturday
9 a.m. – 3 p.m.

MassHealth Customer Service
1-800-841-2900 (TTY 1-800-497-4648)
Open Monday through Friday, 8 a.m. to 5 p.m.