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Act Now, Stay Covered! (UPDATE - Payment Deadline Extended)

Act Now, Stay Covered! (UPDATE - Payment Deadline Extended)

January 16, 2015

Open enrollment is here

We are 60 days into Affordable Care Act (ACA) open enrollment. While there has been a lot of progress in transitioning Massachusetts residents to new coverage, there is a long way to go by February 15th, the last day of the formal open enrollment period.

UPDATE - the Connector has extended the payment deadline on Friday. See this:

Governor Baker Extends Massachusetts Health Connector Payment Deadline Through January 28

Boston - Tonight, Governor Charlie Baker announced a payment deadline extension for the Massachusetts Health Connector.  The deadline for enrollment was set for tonight for individuals to select and pay for a health care plan, but due to overwhelming wait times, the Baker Administration has ordered the Massachusetts Health Connector to continue accepting payments until next Wednesday for enrollees seeking coverage for February 1st.    

Massachusetts Health Connector call centers and a walk-in center (located at 133 Portland Street, Boston) will be open the following times for individuals to make payments for their applications for insurance plans to begin on February 1st:

Saturday, January 24th from 9:00 AM – 3:00 PM 

Monday, January 26th from 7:00 AM – 7:00 PM

Tuesday, January 27th  from 7:00 AM – 7:00 PM

Wednesday, January 28th  from 7:00 AM – 7:00 PM

"With long wait times, the Health Connector is still struggling to meet the needs of health care consumers, and with that in mind we believe extending the deadline for payment is the right thing to do,” said Governor Baker.

Individuals can go online, contact the call centers, visit the Portland Street walk-in center or mail payments to the Health Connector only to complete the payment process for enrollees seeking coverage for February 1st.  Individuals submitting new enrollment applications can be submitted until February 15th to select a health care plan beginning March 1st.



Commonwealth Care and many temporary MassHealth members have coverage end dates this month, and need to submit a new application by the appropriate deadline. People eligible for plans through the Health Connector, need to  apply, pick a plan and pay their premium (if they have one) by January 23rd for February 1st coverage.

Health Care For All created this fact sheet outlining coverage end dates and what people need to do to avoid a gap in coverage.

Next week is expected to be an extremely busy time for the Health Connector, MassHealth and the enrollment assister community, as the January 23rd deadline approaches.

The Connector web site, MAHealthConnector.org, is running fine, and can handle the increased load expected in this busy week.

But if you want personalized help, the Health Connector has extended call center (1-877-623-6765) hours to help people meet this deadline:

  • Saturday, January 17th: 9AM-3PM
  • Monday, January 19th: 9AM-3PM
  • Tuesday, January 20th-Friday, January 23rd: 7AM-9PM

There will also be in-person help at the Connector’s walk-in center at 133 Portland St. in Boston:

  • Tuesday, January 20th: 8AM-9PM
  • Wednesday, January 21st-Friday, January 23rd: 8AM-8PM

In addition, community-based navigators and certified application counselors are trained and ready to help people through the application process. Click here to find help near you.

Health Care For All’s HelpLine is also available to provide help in English, Spanish and Portuguese: 1-800-272-4232.

Please help us get the message out to consumers about the need to act now to stay covered!