Latest Storm Update from the Connector: Phones Open Tuesday; 2/1 Payment Deadline Moved To Friday
Just in from the Connector:
Given the state of emergency and statewide travel ban, the Health Connector’s call center offices in Boston and Worcester will be closed tomorrow, Tuesday, January 27. However, consumers will still be able to call 1-877-MA-ENROLL from 8:00 a.m. – 5:30 p.m. for application and payment assistance. We will be leveraging a limited number of off-site customer service representatives to continue to assist consumers during this busy period.
Additionally, the payment deadline for February 1 coverage has been moved from Wednesday, January 28 to Friday, January 30 in recognition of the fact that the winter storm will impact our ability to operate at full capacity and accept in-person payments on Tuesday (and potentially Wednesday; we are currently planning to be open on Wednesday, but will re-evaluate based on the weather tomorrow afternoon). We want to ensure that we help as many people who selected a plan by Friday, January 23 complete the payment process for February 1 coverage. We are confident that we will be back to normal operations by Thursday, giving consumers two additional business days to pay for February 1 coverage.
Meanwhile, the Connector and MassHealth reported today that they have exceeded 400,000 eligibility determinations for this year's coverage - a remarkable milestone: