Jim Conway is an adjunct lecturer at the Harvard School of Public Health in Boston and Senior Consultant at Safe and Reliable Healthcare in Evergreen, Colorado. From 2006 through 2009, he was Senior Vice President of the Institute for Healthcare Improvement (IHI) and, from 2005-2011, a Senior Fellow at IHI. Jim was Executive Vice President and Chief Operating Officer of Dana-Farber Cancer Institute (DFCI) in Boston from 1995 through 2005. Prior to joining DFCI, he had a 27-year career at Boston Children’s Hospital in Radiology Administration, Finance, and as Assistant Hospital Director. Jim’s areas of expertise and interest include governance and executive leadership, patient safety, change management, crisis management, and patient- family-centered care. Jim holds a Master of Science degree from Lesley College.