Patient and Family Advisory Councils (PFACs)

Patient and Family Advisory Councils (PFACs)

Annual PFAC reports are due by October 1st: Report template now available. Access it by clicking here!

Massachusetts law requires that each hospital’s PFAC make a report available to the public by October 1st. As in the past, Health Care For All (HCFA) is requesting a copy of your hospital's report and suggests that you use our template to assist you in collecting information. HCFA will be making individual reports available on its website so that PFACs are able to share data and lessons learned.

Find the report template by clicking here. Once completed, reports can be submitted via email to

Please contact with any questions you may have.

Read each hospital PFAC's report

Find each hospital's annual PFAC report:

2015 Assessment on PFAC Reports

Each year, Health Care For All reviews PFAC annual reports to ensure that the lessons learned from each PFAC are disseminated. Our 2015 annual assessment (pdf) summarizes PFAC activity across Massachusetts. You can learn all about what PFACs across the state are doing and find new ideas for your own group.

History of Massachusetts Patient & Family Advisory Councils

Health Care For All and our Consumer Health Quality Council successfully advocated for the first-ever Patient and Family Advisory Council (PFAC) law, which requires all Massachusetts hospitals to establish these groups of patients and family members to work with the hospital on improving care and the care experience. In 2013, Health Care For All brought together representatives of the PFACs at the first annual statewide PFAC conference to share best practices, learn from one another, and start developing a statewide network.

A Patient and Family Advisory Council brings together patients and families and members of the health care team to provide guidance on how to improve the patient and family experience.  Through their unique perspectives, they give input on issues that impact care, ensuring that the next patient or family member’s journey is easier.

PFACs Engaged In Research

Learn more about PFACs current involvement in research here.


Find resources for starting and improving PFACs here.